Refund Policy

At Charleston United Cleaing, we are committed to providing high-quality services to our clients. Since we offer services rather than physical products, we understand that there may be situations where a refund or adjustment is necessary. We are happy to discuss and reach an agreement with each client based on the specific circumstances. Here are the general guidelines:

1. Eligibility for Refund: Refunds will be considered on a case-by-case basis, depending on the nature of the service provided and in agreement with the client. Please contact us within 2 days after receiving the service to discuss any concerns.

2. Refund Process: To initiate a refund request, please reach out to our customer service team at charlestonunitedcleaning@gmail.com . We will work with you to understand the situation and mutually agree on how to proceed with a refund or any other resolution.

3. Non-Refundable Services: Certain services may not be refundable, especially those that have been fully rendered or customized. However, this will always be discussed and clarified with the client beforehand.

4. Service Adjustments: In some cases, we may offer adjustments or credits for future services instead of a refund. This will be determined after discussing the issue with the client.

5. Processing Time: Once an agreement is made regarding a refund or service adjustment, we will ensure the process is completed as efficiently as possible. The exact time will depend on the agreement reached during our discussion.

If you have any questions or concerns, please do not hesitate to contact us at charlestonunitedcleaning@gmail.com . Our priority is to ensure that our clients are fully satisfied with the services we provide.